Privacy Policy
This Privacy Policy describes how Botanify India Solutions Pvt Ltd (hereinafter referred to as “Company”) collects, stores, and uses information or data provided by you or related to you. This data is collected, stored, and used when you access or use our website [https://www.botanifyindia.com] (hereinafter referred to as “Website”) and when you access information or conduct transactions for any product offered on or through the Website, including gardening products and other related services (“Products” and “Services”).
This Privacy Policy should be read in conjunction with our Terms of Use available at [https://www.botanifyindia.com/terms-and-conditions]. By accessing and using the Website and Services, you agree to be bound by this Privacy Policy and the Terms of Use. You confirm that you are over 18 years of age and are legally capable of entering into binding contracts. By accessing and/or using the Website and/or Services, you consent to the collection, storage, and use of your information as described in this Privacy Policy.
1. Collection of Information
Botanify India Solutions Pvt Ltd may collect the following information and data (hereinafter referred to as “Your Information”) depending on your use of the Website and/or Services:
- Name
- Phone number
- Address
- Email ID
- Age
- Gender
- Location
- Language
- Shopping interests and preferences
- Date of birth
- PAN
- GST number
- Government-issued ID cards/numbers
- Know-Your-Customer (KYC) details
- Browsing history, including URLs visited before and after your visit to the website
- Buying behavior
The Company also uses payment gateway systems provided by third-party service providers. Information provided to these third parties is governed by their respective terms of service and privacy policies. The Company does not collect, store, or process the information provided to such third-party service providers, except with your express consent.
2. Use of Information
Botanify India Solutions Pvt Ltd will store and use Your Information collected in accordance with Clause 1 of this Privacy Policy for the following purposes:
- Order Processing: Processing your orders and purchases of Products and providing services such as delivering orders to you.
- Product and Service Recommendations: Providing relevant and useful Products and Services, suggesting and advertising products and services relevant to you, and sending targeted communications.
- Monitoring and Improvement: Monitoring, improving, and troubleshooting the Products and Services provided to you.
- User Support: Resolving user complaints, including issues related to faulty/defective products, payment disputes, and other communications regarding the use of the Website and Services.
- Information Processing: Processing information and documents, including sensitive personal information provided by you.
- Data Storage: Storing information and documents provided by you to train algorithms and optimize the Products and Services offered by the Company.
- Operation and Improvement: Operation, provision, or improvement of the Website and Services and for all acts incidental or ancillary to providing the Website and Services, and for developing and providing new technologies and services.
- Research: Conducting research on users’ demographics, interests, and behavior to better understand and serve users.
The Company does not store Your Information longer than necessary to achieve the purposes set out above. The Company may also use cookies to collect and use Your Information in certain cases, as described in detail in our Cookie Policy below.
3. Cookie Policy
Like most other websites, the Company uses cookies to gather information when you access or browse the Website. The Company may also use similar technologies such as pixels and tags. A cookie is a small text file that a website stores on your computer when you visit the site. The Company uses cookies from third-party partners such as Google Analytics and Facebook Pixel for marketing and analytical purposes. Cookies enable the Company to remember your preferences while visiting the Website, ensure security, analyze user interactions with the Website, and improve your experience on the Website. Specifically, the Company uses cookies for:
- Authentication
- Security
- Insights Measurement
- Improving features and services on the Website
- Evaluating and improving performance
- Analytics and Research
- Advertising
You can control whether and how cookies from the Website are stored on your computer by selecting “Enable/Disable Cookies” or similar settings on your web browser. However, disabling certain cookies may prevent you from accessing or using the Website or Services. The Company does not control third-party cookies that may gather information when you access or use the Website or Services. For information on third-party cookies, you should refer to the privacy policy of the relevant third-party service provider.
4. Consent
a) By accessing and/or using the Website and/or Services, you consent to Your Information being collected, stored, and used in the manner laid out in this Privacy Policy. The collecting and retaining agency for Your Information is Botanify India Solutions Pvt Ltd.
b) You acknowledge that the collection of Your Information as described in Clause 1 of this Privacy Policy is necessary to fulfill the purposes specified in Clause 2 of this Privacy Policy.
c) The Company will take reasonable steps to ensure that your personal information is accurate and, where necessary, kept up to date. You may access, correct, and update your personal information directly through the functionalities provided on the Platform. You may also request corrections, completions, amendments, or updates of your information by emailing support@botanifyindia.com with the subject line “Privacy Policy: Request to Review/Correct/Complete/Amend/Update Information.”
d) You may withdraw your consent for the subsequent use of your personal data by sending an email to support@botanifyindia.com with the subject line “Privacy Policy: Withdrawal of Consent,” clearly stating the information to be withdrawn. Withdrawal of consent shall not be effective unless communicated as described above and shall only apply prospectively. Withdrawal of consent may result in the Company being unable to provide Services to you.
5. Disclosure and Transfer of Information
A) The Company may disclose or transfer Your Information to third parties, including marketing agencies and service providers engaged by the Company, other corporate entities, and its affiliates to improve your access to the services and products offered by the Company or its affiliates, without your consent, except if such disclosure or transfer is:
- Required to comply with any applicable law or order of a court, tribunal, or adjudicatory authority.
- Requested by any agency acting under any law for verification of identity, prevention, detection, or investigation, including cyber incidents, prosecution, and punishment of offenses.
B) The Company may share or sell some or all of your personal information with another business entity should the Company (or its assets) merge with, or be acquired by that business entity, or enter into a re-organization, amalgamation, or restructuring. Should such a transaction occur, the other business entity (or the new combined entity) shall notify the concerned privacy policy with respect to your personal information.
6. Security
The Company undertakes its best efforts to ensure that its systems and Your Information are secure and complies with reasonable security practices and procedures by following industry standards such as International Standard IS/ISO/IEC 27001. However, since complete security cannot be ensured by any entity, the Company does not guarantee the security of Your Information. In case the Company becomes aware of any security breach affecting Your Information, it shall notify you using the contact information provided by you as soon as reasonably possible. The Company claims no responsibility for the security of any third-party websites or resources you may access through the Website and/or Services.
7. Grievance Officer
Any discrepancies and grievances regarding the processing of Your Information by the Company may be addressed to the Grievance Officer designated by the Company for this purpose. The details of the Grievance Officer are as follows:
Email: grievance@botanifyindia.com
8. Changes to the Privacy Policy
The Company reserves the right to update or modify this Privacy Policy at any time. Any change to this Privacy Policy shall be effective as soon as it is reflected on [https://www.botanifyindia.com/privacy-policy]. As a user of the Website and/or Services, you are advised to check this Privacy Policy periodically to stay updated on any changes. You acknowledge that any collection, storage, processing, or other use of Your Information shall be governed by the Privacy Policy applicable at the time of such collection, storage, processing, or other use.