Terms of Use

These Terms of Use (hereinafter referred to as “Terms”) constitute a binding agreement between Botanify India Solutions Pvt Ltd, including any affiliates (hereinafter referred to as “Company”), and the person accessing the website [https://www.botanifyindia.com/] (hereinafter referred to as “Website”) for any purpose, including accessing information, conducting transactions, purchasing products, or using any services or functionality provided on or through the Website (“Services”). The Company is headquartered in Nandyal, India.

For the purposes of these Terms, the terms “we,” “us,” or “our” are references to the Company, and the terms “you” or “your” are references to the person accessing the Website or Services.

These Terms shall be read in conjunction with the Privacy Policy available at https://www.botanifyindia.com/privacy-policy. By accessing and using the Website and Services, your acceptance of these Terms and the Privacy Policy is presumed unless communicated otherwise. You represent that you are above 18 years of age and competent to enter into legally binding contracts. By accessing and/or using the Website and/or Services, you represent that you have read, understood, and agree to be bound by these Terms and the Privacy Policy.

1. Use of the Website and Services

a) Information and Services: We endeavor to ensure the accuracy of all information on the Website. However, by accessing or using the Website or Services, you acknowledge that we shall not be liable for any inadvertent inaccuracy or omission in the information provided on the Website or in relation to the Services.

b) Change of Terms: We reserve the right to update or revise these Terms at any time without further notice. These updates or revisions shall be effective as soon as they are posted on the Website. If you continue to use the Website or Services following such changes, you shall be deemed to have accepted such changes. If you do not agree with the revised or updated Terms, you are required to stop accessing and using the Website and Services.

2. Purchases on the Website

a) Application of Terms: These Terms apply to all purchases made by you and offers availed by you on or through the Website.

b) Product Listings: Product listings on the Website do not amount to an offer by us or a binding contract. The contract for purchase of any such product by you is concluded only when we explicitly confirm acceptance of your order in writing by email or by display of an acceptance message on the Website.

3. Prices

a) Price Display: The prices displayed for products on the Website may be inclusive of Goods and Services Tax (GST), and if not, such GST shall be added separately to the cart. All the prices are in Indian Rupees (INR).

b) Delivery Charges: We reserve the right to charge for the delivery of products. The final price displayed on the Website at the time of confirmation of purchase and making of the final payment shall be inclusive of all charges, including delivery charges.

4. Payments

a) Payment Methods: We accept the following payment methods for purchases made on the Website:

• Credit or debit cards of most leading banks
• Net banking
• UPI
• Cash on delivery By choosing to make any payments on or through the Website, you agree to all restrictions, terms, and conditions associated with such forms of payment.

b) Payment Issues: While availing of any of the payment methods available on the Website, we will not be responsible or assume any liability whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

• Lack of authorization for any transaction(s)
• Exceeding the present limit mutually agreed by you and the bank(s)
• Any payment issues arising out of the transaction
• Decline of transaction for any other reasons

c) Payment Facility: The payment facility provided by us is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through cash on delivery, collection, and remittance facility for the transactions undertaken on our platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, we are neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

5. Cancellations

a) Customer Cancellations: If you cancel a purchase after completing payment, but before the order has been shipped by us, we may levy a cancellation charge. This cancellation charge will be displayed on the Website before you confirm your cancellation.

b) Company Cancellations: In certain cases, we may cancel your order after the payment has been completed, at our discretion. If we do so, we will refund the amount paid by you for such order.

6. Returns and Exchanges

a) Returns: Subject to Clause 9 below, in the event that the products purchased by you on the Website are defective, deficient, or spurious, you may return these products to us as per our Return Policy. If you return any products purchased by you on the Website for any of these reasons, we reserve the right to verify your claims before issuing a refund. Please note that we may decline to issue a refund if we find that the products are not defective, deficient, or spurious.

b) Delivery Delays: Delivery of a product purchased on our Website beyond the date indicated by us as the outermost delivery date will not entitle you to a refund of the amount paid by you for such a product if the delay in delivery has occurred due to Force Majeure or if the delivery details provided by you are inaccurate.

c) Refund Conditions: Please note that you will not be entitled to a refund for the amount paid by you for a product purchased on the Website and delivered to you unless the product has been returned to us.

d) Return Policy: If you wish to return a product purchased on the Website for any reason other than as mentioned in sub-clause (a), our Return Policy will apply.

e) Exchange Policy: If you wish to exchange a product purchased on the Website, our Exchange Policy will apply.

7. Retention of Title

All products will remain our property until you have paid all amounts owed to us in full under any agreement, including the payment of costs, earlier or later deliveries, or partial deliveries. You may not sell, dispose of, or encumber any product before full title thereof has passed to you.

8. Delivery and Return Mechanism

a) Delivery Details: You are responsible for ensuring that the details you have provided for delivery, including your address and other contact details, are accurate. If the details provided are incomplete or inaccurate, it may delay or otherwise affect the delivery of your order, along with the levy of a cancellation charge.

b) Third-party Delivery: The expected delivery date will be displayed on the Website before you complete your purchase. We may partner with third-party logistics service providers in order to deliver your purchased products to you. You agree that we may share your contact information, to the extent reasonably necessary, in order for such third-party logistics service providers to deliver your purchased products to you.

c) Return Mechanism: In the event that you wish to return your purchased product for any reason, the return mechanism specified in our Return Policy will apply.

9. Product Warranty and Guarantee

We expressly disclaim any warranty or guarantee in relation to any product listed on the Website. In particular, please note that all products on the Website are subject to availability and minor differences in color and/or appearance from the product listing on the Website. Non-availability of a product or minor differences in color and/or appearance between the product as listed on the Website and as delivered to you shall not render us liable in any way, except as stated in these Terms or required by law.

10. Your Conduct and Restrictions on Use of the Website and Services

You acknowledge and understand that the Website may display or make available information, data, text, software, music, sound, photographs, graphics, video, or other materials (“Content”), which has been uploaded, posted, emailed, transmitted, or otherwise made available by third parties. All such content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such content originated. We do not control content originating from third parties, and as such, do not guarantee the accuracy, integrity, or quality of such content. Under no circumstances will we be liable in any way for any content, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Website or Services by you or by any third party.

In addition, you are solely responsible for any content that you upload, post, email, transmit, or otherwise make available via the Website or Services.

You hereby agree that you shall not use the Website or Services to do any of the following:

a) Carry out an activity that is unlawful or carry out any activity in a manner that is unlawful;

b) Upload, post, email, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;

c) Harm minors in any way;

d) Impersonate any person or entity, including, but not limited to, falsely stating or otherwise misrepresenting your affiliation with a person or entity;

e) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content;

f) Upload, post, email, transmit, or otherwise make available any content that you do not have a right to